Contact ApexRings

We're real people who care about your experience. Whether you have a question before buying, need help with your order, or just want to talk health tech — we're here.

Email Support

support@apexrings.com
We reply to every message within 24 hours, Monday through Friday. Weekend messages are answered first thing Monday morning.

What We Can Help With

• Pre-purchase questions about ring features, sizing, or compatibility
• Order status and shipping updates
• Returns, exchanges, and the 30-Night Guarantee
• App setup and Bluetooth pairing help
• Defective or damaged product replacements
• General health tracking advice and tips

Response Times

Email: Within 24 hours (Mon–Fri)
Weekends: Responses sent Monday AM
Order issues: Prioritized — usually within 4 hours

Before You Reach Out

Check our FAQ page — most common questions about sizing, shipping, and the app are answered there. You might get your answer faster.

For order tracking, check the email we sent when your order shipped — it includes a tracking link. If you can't find it, just email us your order number and we'll look it up.

We Take Every Message Seriously

We read every email personally. If something went wrong with your order, we will make it right. That's a promise — not a policy.